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Ofte stilte spørsmål - Frequently Asked Questions

  • How does Campr work?
    Campr works like AirBnB does for housing. We make it safe and easy to rent out your motorhome or trailer. You upload your vehicle with pictures and text and choose when you will use it yourself and at what price you want to rent it out, the rest of the days we will help you rent it out. Your unit is then published on Campr and now the renter can send requests to book your unit. When you receive a request, you will receive an email with information about who wants to book it and you can easily approve this or request more information. If you choose to approve, we will deduct money from the tenant and this will be transferred to you when the rent starts. We also ask the tenant for a deposit, so that we can secure any damage that may occurduring the rental periode.
  • Who is behind Campr?
    Campr is wholly owned by Ferda Norge AS, one of the country's largest retailers of motorhomes and caravans. Not everyone wants to own a motorhome or caravan. With over 40 years of experience in the industry, Ferda wanted to give more people access to a holiday on wheels.
  • What do I do it with payment?
    You enter the account number you want the money paid out to and the price per day you want. We will handle the rest. At the start of the rental, we transfer the entire rental amount minus our service fee (15%).
  • What do I do with costs incurred during the tenancy (washing, tolls etc.)?
    Additional costs incurred during the tenancy are entered in the form for delivery and we recommend that these are settled directly with the tenant via VIPPS or similar. If the tenant is from abroad, these costs can be deducted directly from the deposit.
  • When will I get the money for the rental?
    The money is transferred at the start of the rental and is in the account 2-5 days later, but you can be sure that you will receive payment for your rent.
  • Do you have a contract?
    We have a contract you can use. This is a form for delivery and a form for return. This takes into account most things that could happen during a tenancy.
  • Is there any recommendation on how many kilometers should be included, and how much I should charge for extra kilometers?
    It is recommended to include at least 250 km of driving per day in the rental relationship. For kilometers beyond this, we recommend charging NOK 3.5 per kilometer. It is entirely up to the owner to decide this. There are also many who have free mileage and bake this into the rental price.
  • How much does it cost to use Campr?
    Campr takes 15% of the rental amount you set. For example NOK 150 out of NOK 1,000 per day. This is to cover costs for the service with insurance, secure payment, calendar functionality, customer service etc.
  • Can you help post the motorhome or caravan on Campr?
    Yes, we can! Go to this page and we will help you !
  • Can the tenant travel abroad with the motorhome/caravan I rent out?
    It is the owner who decides this. When the motorhome/caravan is posted in Campr, the owner can decide whether border crossings are allowed or not.It will be stated in the advertisement what applies.
  • How quickly must I respond to a booking request?
    When you receive a booking request, you have 36 hours to respond. After 36 hours, Campr can cancel the booking request so that the tenant can find another unit.
  • Can a tenant cancel a booking request?
    The tenant can cancel a request as long as it has not been answered. If it is not answered within 36 hours, Campr can cancel the request so that the tenant can find another unit to rent.
  • How do I send a message to the tenant?
    To send a message to a tenant, go to "Bookings and calendar" in the menu and click on the booking the tenant has. There you can send the tenant a message. When you have sent a message there, you will be able to see this in "Messages" in the menu and continue the messages there.
  • What do I do if the motorhome/caravan is not available for hire for a period of time?
    You can decide for yourself when that unit of yours is available for rental. You can change this in the calendar of your device.You go to the menu in Campr and press: - "My Ads" - Click on the ad - "Edit ad" - "Next" which is at the bottom of the page until you bring up the calendar - Mark the days the motorhome/carriage is occupied - "Next" until it says Publish - "Publish"
  • How does the deposit work?
    Campr collects a deposit for each rental period, so you as a landlord do not have to. The deposit is withdrawn 10 days before the rental and refunded 10 days after the rental is over. The deposit can be used to cover damages that have occurred during the rental. If there is use of tolls, ferries and other things, it is best that this is settled between landlord and tenant. If this is not possible, the deposit can be used for this.If the deposit is to be withdrawn after the end of the tenancy, the "return form" must be completed, signed by the landlord and tenant and sent to post@campr .no.
  • Where can I find receipts for my rentals?
    You can find all your receipts in the Campr menu under "My account" and "Receipts"
  • How does Campr's insurance for owners work?
    Campr's insurance for owners comes into effect if there has been damage to the unit during rental that you, as owner, use your insurance to cover.In the event of damage, you must inform your insurance company and have the damage appraised. When the unit is priced, the price must be sent to post@campr.no. Once your insurance company has approved that they cover the damage, Campr's insurance will come into effect. Campr's insurance we then: - Cover deductible on your insurance, max NOK 10,000 - Pay out 15% of the damage value as compensation for any bonus loss and costs, max NOK 20,000 - If the unit is not drivable after the damage, get covered 50% of lost rental income (for a maximum of 28 rental days) you have on confirmed rental in Campr, maximum NOK 30,000 for a motorhome and NOK 10,000 for a caravan.
  • Who do I contact if there is damage to the motorhome/caravan after rental?
    In the event of damage, this must be filled in in the "Return form" which must be sent to post@campr.no. If this is damage that is covered by insurance, the owner must also report the damage to his insurance company, which will initiate proceedings. When the case is approved by the owner's insurance company, the rate and claim number must be reported to post@campr.no.
  • Where can I find the terms of use?
    The terms of use can be found here: https://www.blog.campr.no/en/vilkar
  • Can the tenant cancel a confirmed booking?
    If the tenant cancels 90 days before the rental period starts, we will refund the entire rental amount. In case of cancellation between 90 and 21 days before the rental period starts, the tenant will be refunded 70% of the rental amount, except the booking fee to Campr. In case of cancellation less than 21 days before the rental period starts, no refund will occur.
  • Can the owner cancel a booking that has been confirmed?
    If an owner cancels a confirmed booking, the tenant will be refunded in full, and claims for additional payments will cease. If the cancellation is due to the owner's shortcomings, the owner will be responsible for all direct extra costs that the tenant must pay to rent an alternative unit, camping site or boat trips paid before the cancellation, however always limited to a value of a maximum of 50% of the rental amount. The owner's liability for damages pursuant to this point does not apply if (a) the cancellation is due to the unit being damaged or otherwise in a non-hireable condition caused by a previous rental via Campr, or if (b) the cancellation is due to force majeure.
  • What do I do with damage to the motorhome/caravan?
    You report the damage via the return form. This is then sent to post@campr.no.
  • I have never driven a motorhome/caravan before. Will I receive any training?
    Yes, you will get that. When you pick up the unit you have rented, you will go through how everything works and check for any damage to the unit before taking it over. Use this time well and ask the owner if you have any questions about how things work.
  • Where do I pick up the unit?
    The unit is usually at the owner's home. The tenant and owner can also agree another place for pick up/return. If you are in doubt about where to pick up the unit, send a message to the owner.
  • What happens at delivery?
    On delivery, the tenant and owner go through the unit, check for damage and carry out a training session. "Form for delivery" is filled in and signed by both parties. You can find this form here: https://www.blog.campr.no/en/vilkar Tip: Use this time well. Be sure that both parties have understood the terms of the rental. This could be the use of a electronic toll tag, kilometers included in the rent, the time of handing in and other things.
  • What happens when I pick up the unit?
    On delivery, the tenant and owner go through the unit and check for damage. "Form for return" is filled in and signed by both parties. You can find the form here: https://www.blog.campr.no/en/vilkar In the event of damage, this must be reported to post@campr.no and the "Return form" must is attached.
  • The motorhome is delivered with half a tank, what do I do?
    This is regulated in the return form. This is either settled directly with the tenant or reported to customer service for Campr with a receipt for filling up the tank.
  • The tenant has not delivered the motorhome/wagon in time, what do I do?
    If there is a delay of more than 8 hours after the agreed time, we can deduct an extra day's rental from the tenant.
  • Hvor finner jeg "Skjema for innlevering" og "Skjema for utlevering"?
    You can find these forms here: https://www.blog.campr.no/en/vilkar
  • How much does it cost to use Campr?
    We take a 20% service fee for handling payments, customer service and operations. The price is added on top of the rental amount, and appears upon payment. In addition, you must pay a deposit of NOK 10,000 in advance of the tenancy, which will be refunded 10 days after the end of the tenancy.
  • How does the insurance work?
    Damage is reported directly through the return form. This is then sent to post@campr.no for review. If the extent of damage amounts to less than NOK 10,000, we recommend settling directly with the owner. In the event of major damage, the tenant will pay a deductible of NOK 4,000, which is deducted directly from your deposit or your account.
  • Do you (Ferda) have any motorhomes/caravans for rent?
    It is best to start with the location you want to travel from and the time you want to travel from campr.no. There you will get an overview of available cars. Simply send a request directly to the owner. If you have any questions, send an email to post@campr.no
  • Who do I call if something happens to the unit en route?
    We recommend that you contact the owner directly as he/she knows the vehicle best. If you have rented a motorhome through McRent or Ferda, you have been given a separate telephone number that you can call.
  • How do I book a motorhome/caravan in Campr?
    To book a motorhome/campervan, you must first create a user in Campr. The user must be verified with BankId or by sending a photo of the driver's license and passport to post@campr.no. You must also enter payment information in your profile to be able to send a request. When you find a unit you want to book, you send a request via the ad on www.campr.no. If you have searched for units by entering location and date, you will see a large button with "Send request". If you press this, the page will take you through a couple of questions about your trip and what you want from additional services. The owner then has 36 hours to respond to the inquiry. If the owner approves your request, you have rented a unit and can start looking forward to your trip :-) If you have found a device without entering a date, you will see a button with "Check availability" Then you can see when it is available, enter the dates you want to rent it and press "Save dates" You will then see the price of the rent and can press "Send request". Note that if the owner approves your request, you have rented the unit. Keep this in mind before sending out multiple requests at once.
  • How do I know the unit is available?
    If you have entered a date in the search field, only the units that are available for your dates will appear. If you have not entered a date in your search, you can press "Check availability" on the device and a callender will appear that shows a black line over the dates it is unavailable.
  • Which driving license do I need?
    The unit in Campr is marked with which prefix you need to drive it. You can filter the vehicles by type of driving license when searching for units in Campr. Note that with a caravan it also depends on the car you will be towing the caravan with. It may then be a good idea to check the trailer calculator of the National Roads Administration to be sure. You can find it here: https://www .vegvesen.no/kjoretoy/eie-og-mainseljeholde/trailer/trailer calculator/
  • Are pets allowed?
    It is stated in the advertisement on Campr whether pets are allowed. You can also enter this in "Edit filters" after you have searched for devices.
  • Can I submit multiple requests at the same time?
    Yes, you can, but there is a risk that you will also rent several units. If the owner approves your request, you have rented the unit you requested. If multiple owners approve your request, you will rent multiple units. Note Rules for cancellation: If you cancel 90 days before the rental period starts, we will refund the entire rental amount. In case of cancellation between 90 and 21 days before the Rental Period starts, you will be refunded 70% of the rental amount, in addition to the booking fee to Campr. In case of cancellation less than 21 days before the rental period starts, no refund will occur.
  • How long does the owner have to respond to my booking request?
    The owners have 36 hours to respond to a request. After that, you can cancel your request and send a request on another device.
  • How do I send a message to the owner?
    Inside the announcement of the unit, there is a black field that gives information about the owner. Here there is also a button to send a message to the owner. Only verified users in Campr can send messages to owners.
  • How do I know how many people can fit in the motorhome/caravan that is on Campr?
    It is stated in the advertisement on Campr, but note that several motorhomes that are registered for 4 passengers are not always practically equipped for accommodation for 4 people. The same also applies to caravans. If the manufacturer states, for example, that the caravan has 7 beds, one or more of these beds may be in a seating area that must be made. It is important to read the description of the unit and ask the owner by sending a message in Campr.
  • Do I have to sit in the seat the whole time when we drive the motorhome?
    Yes, you do. In addition, you must also wear your seat belt :-)
  • How does the payment for rent work?
    Once your request has been confirmed by the owner, Campr will use the card you have entered on your profile to pay for the rental. The rent is deducted when there are 3 months until the rent starts. If you have less than 3 months until the rent starts when you send a request, the rent will be withdrawn immediately. 10 days before the rental, the deposit is deducted. It will be refunded 10 days after the rental if everything is in order with the unit you rented.
  • How does the deposit work?
    10 days before the rental starts, a deposit for the rental will be deducted. The deposit is refunded 10 days after the rental, if there is no damage to the unit you rented. The deposit can also be used to cover the use of, for example, electronic toll tags and kilometers driven. This must then be filled in by the owner on the "Return form" and signed by both owner and tenant. Then the agreed sum will be paid to the owner and the remainder to the tenant.
  • How high is the deductible for damage?
    The deductible for damage covered by the owner's insurance is NOK 4,000
  • What happens if my booking request is not answered?
    If your request is not answered within 36 hours, you can cancel it.
  • How do I cancel a booking request that has not been confirmed?
    Go to the menu on Campr and press "My Trips". Here you see your bookings and can click on the relevant booking. Scroll all the way down the page and press "Cancel reservation".
  • Do I have to pay anything if I cancel a booking?
    If you cancel a request that has not been confirmed by the owner, you do not have to pay anything. Rules for cancellation if the request has been approved by the owner: If you cancel 90 days before the rental period starts, we will refund the entire rental amount. In case of cancellation between 90 and 21 days before the Rental Period starts, you will be refunded 70% of the rental amount, in addition to the booking fee to Campr. In case of cancellation less than 21 days before the rental period starts, no refund will occur.
  • I have never driven a motorhome/caravan before. Will I receive training?
    Yes, you will get training. When you pick up the unit you have rented, you will go through how everything works and check for any damage to the unit before taking it over. Use this time well and ask the owner if you have any questions about how things work.
  • How is it done with the use of a electronic toll tag and other expenses on the trip?
    This is settled between the owner and the tenant upon delivery. It is recommended that you do this with Vipps or other solutions. Should this not be possible, the deposit can be used for this. Then this must be filled in the "Form for return" and sent to post@campr.no.
  • Is the motorhome/caravan insured?
    Yes, the owner is responsible for ensuring that the unit you rent is insured. Should damage occur that is covered by the owner's insurance, the tenant will be deducted NOK 4,000 as a deductible. This is deducted from the deposit or the payment method the tenant has entered on their profile in Campr.
  • How do I wash the outside of a motorhome/caravan?
    In most cases, the owner wants to do this himself. The windows in the living area of the motorhome and all the windows on a caravan do not like soap. Do not use soap on the windows, no brooms and no microfiber cloth. Use soap that is suitable for the purpose and a soft brush. High-pressure washing should not occur, as there are seals around windows and hatches that cannot withstand this.
  • How do I wash the inside of a motorhome/caravan?
    You perform this yourself, unless you have chosen it as an additional service. Ask the owner how they want this done. The mobile homes must be washed with soap and water only. Strong chemicals must not be used. Microfibre cloths must not be used, as this will make windows and other plastic surfaces matt.
  • There is a different price for the daily rent than what is stated in the advertisement. Why?
    The units in Campr are priced after 3 seasons. Low season (Nov-Mar), Middle season (Apr-May, Sep-Oct) and high season (Jun-Aug). The price shown in the ad is from price, in other words the most reasonable price.If you enter dates into a search or check availability on a specific unit, the relevant price for that season will come up.
  • Where can I find the terms of use?
    The terms of use can be found here: https://www.blog.campr.no/vilkar
  • Can the tenant cancel a confirmed booking?
    If the tenant cancels 90 days before the rental period starts, we will refund the entire rental amount. In case of cancellation between 90 and 21 days before the Rental Period starts, the tenant will be refunded 70% of the rental amount, exept the booking fee to Campr. In case of cancellation less than 21 days before the rental period starts, no refund will occur.
  • Can the owner cancel a booking that has been confirmed?
    If an owner cancels a confirmed booking, the tenant will be refunded in full, and claims for additional payments will cease. If the cancellation is due to the owner's shortcomings, the owner will be responsible for all direct extra costs that the tenant must pay to rent an alternative unit, camping site or boat trips paid before the cancellation, however always limited to a value of a maximum of 50% of the rental amount. The owner's liability for damages pursuant to this point does not apply if (a) the cancellation is due to the unit being damaged or otherwise in a non-hireable condition caused by a previous rental via Campr, or if (b) the cancellation is due to force majeure.
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